Returns Policy

Do you exchange or return?
We love to produce quality garments that are carefully checked multiple times - however should there be an issue, please email us!

What is your return policy?
We can offer a refund, exchange or credit (excluding sale or custom items) if you meet certain criteria:

* Item must be unused and unworn;

* Item must be undamaged;

* Item must be in the same condition that you received it; and

* Item must be returned within 14 days after delivery.

If we feel satisfied that this criteria have been met and we approve the return, we will process the return within a reasonable amount of time.

 

Where do I post the return or exchange?

Please post to:

Dukes

3/14 Wingara Drive

Coffs Harbour 

NSW 2450

Who pays shipping costs for returns or exchanges?
If you need to return or exchange an item, the shipping costs are paid by you.

What happens if the item is damaged or lost during shipping back to you?
We are not held responsible for lost or damaged items sent back to us for exchange or return. We recommend the package is returned with a tracking number. 

 

Thank you for supporting our small business!